Terms of service
Terms of Service
Last Updated: July 13, 2026
Welcome to EROVA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About EROVA
EROVA is a skincare brand dedicated to offering high-quality skincare products designed for everyday use. Throughout these Terms, the words "EROVA," "we," "our," and "us" refer to the owner and operator of this website.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use the website only for lawful purposes.
3. Product Information
We aim to provide accurate descriptions, ingredient lists, pricing, and product images. However:
- Product images are for illustration purposes and may vary slightly from the actual product.
- Packaging may change from time to time without prior notice.
- Minor variations in color, fragrance, or texture may occur due to ingredient sourcing and manufacturing batches.
4. Orders
We reserve the right to accept, decline, or cancel any order at our discretion. This may happen due to:
- Product availability
- Pricing or listing errors
- Payment verification issues
- Suspected fraudulent activity
- Any other legitimate business reason
If your order is cancelled after payment has been received, the applicable amount will be refunded using the original payment method.
5. Pricing & Payments
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Payments must be completed successfully before an order is processed and shipped.
6. Shipping & Delivery
Shipping timelines provided on our website are estimates and may vary depending on your location, courier operations, or unforeseen circumstances.
Please refer to our Shipping Policy for complete details.
7. Returns & Refunds
Returns, replacements, and refunds are handled according to our Return & Refund Policy. Please review that policy before making a purchase.
8. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Brand name
- Product images
- Graphics
- Website design
- Text
- Icons
- Videos
- Marketing materials
is the property of EROVA or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.
9. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload harmful software or malicious code.
- Interfere with the website's operation.
- Misrepresent your identity or submit false information.
10. Health & Product Disclaimer
Our skincare products are intended for cosmetic use only.
Individual skin types and reactions may vary. We recommend performing a patch test before first use.
The information provided on our website is intended for general educational purposes and should not be considered medical advice. If you have a known skin condition, allergies, or any medical concerns, please consult a qualified healthcare professional before using our products.
11. Limitation of Liability
To the fullest extent permitted by applicable law, EROVA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.
12. Third-Party Services
Our website may contain links to third-party websites or use third-party services, including payment gateways, logistics providers, analytics tools, or social media platforms.
We are not responsible for the content, policies, or practices of these third-party services.
13. Changes to These Terms
We may update these Terms of Service from time to time without prior notice. The latest version will always be published on this page with the updated revision date.
Continued use of our website after changes become effective constitutes acceptance of the revised Terms.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India, unless otherwise required by applicable law.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
EROVA
Website: https://www.erovacare.com/
Business Address: 507, Hubtown adajan patiya Rander Surat.