Return & Refund Policy

At EROVA, we are committed to creating skincare products with carefully selected ingredients and high-quality standards. Customer satisfaction is important to us, and if there's an issue with your order, we'll do our best to resolve it quickly.

Eligible for Return or Replacement

We currently accept return, replacement, or refund requests only in the following situations:

• You received a product different from the one you ordered.
• The product arrived damaged during transit.
• The product delivered has expired.
• The package was delivered empty or with missing contents.

How to Request a Return

If your order qualifies under any of the conditions above, please contact our customer support within 7 days of receiving your order.

When submitting your request, kindly include:

• Your order number
• A brief description of the issue
• Clear photographs of the product, packaging, shipping label, and the issue
• Any additional information that may help us review your request

Please send your request to erovacare@gmail.com 

Requests submitted after 7 days from the delivery date may not be eligible for return, replacement, or refund.

Unboxing Video Requirement

If you receive an empty package or find any product missing, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened. This video helps us investigate the issue quickly and process your request smoothly.

Order Cancellation

• Orders can be cancelled only before they are dispatched from our warehouse.
• Once an order has been shipped, it cannot be cancelled.

Review & Pickup Process

After receiving your request, our team will review the provided details within 48 business hours.

If your claim is approved, we will arrange a reverse pickup whenever service is available at your location. In locations where reverse pickup is unavailable, we may request you to ship the product to us, and further instructions will be provided by our support team.

Refund Process

Once the returned product is received and inspected, we will verify the reported issue. If the claim is found valid, your refund will be processed within 24–48 business hours. The amount will be credited to your original payment method or another approved refund method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, our customer support team is always happy to help. Please reach out to us via our official support email, and we'll assist you as quickly as possible.