Shipping policy
Shipping Policy
At EROVA, we strive to deliver your skincare essentials safely and as quickly as possible. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping procedures.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During new launches, promotional events, or high-demand periods, order processing may take slightly longer.
Shipping Coverage
We currently deliver across India through trusted courier partners. We are continuously expanding our delivery network to serve more locations.
Estimated Delivery Time
Delivery timelines may vary depending on your location.
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Please note that these are estimated delivery times and may be affected by factors beyond our control, such as weather conditions, transportation delays, or courier service disruptions.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on eligible orders during promotional campaigns or above a specified order value.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details. You can use the tracking link to monitor the status of your shipment.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the package may be returned to us.
In such cases, additional shipping charges may apply for re-dispatching the order.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. EROVA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened before delivery, we recommend refusing the delivery whenever possible and contacting our customer support immediately.
If you accept the package and discover any issues, please notify us within 7 days of delivery with clear photographs and, where applicable, an unboxing video.
Order Delays
While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as severe weather, natural disasters, public holidays, courier delays, or operational disruptions may occasionally cause delays.
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team.
We are always happy to assist you.